SHIPPING POLICY

Shipping Destinations

We ship worldwide. Delivery availability may depend on the product, destination, carrier coverage, and applicable shipping restrictions.

Fulfillment Locations

Products may be shipped from different fulfillment locations, including Norway, Europe, Asia, or North America.

Items from the same order may be shipped separately and may arrive in different packages. Customers may therefore receive more than one tracking number.

Processing and Delivery Times

Standard delivery is estimated at 3–10 business days after dispatch, depending on the destination, carrier, and customs processing.

Delivery times are estimates and are not guaranteed. Delays may occasionally occur because of customs inspections, carrier disruptions, local postal services, weather, public holidays, or other circumstances outside our reasonable control.

If your package has not arrived within 14 business days after dispatch, please contact us at info@faceofnorway.com so we can review the tracking and investigate with the carrier.

Certain handmade, oversized, heavy, personalized, or specialty products may require additional processing or delivery time. Any different estimate will be stated on the product page or communicated separately.

Shipping Costs

We currently offer free standard shipping on all orders worldwide unless a different shipping charge or delivery option is displayed at checkout.

Tracking

When tracking is available, the tracking details will be sent to the email address or phone number provided with the order.

Tracking may take several days to update after shipment information is created. An electronic shipping notice does not necessarily mean that the carrier has physically received the package.

Customers are responsible for monitoring tracking updates and responding to requests from the carrier or customs authority.

Delivery and Pickup

Depending on the destination and carrier, a package may be delivered to the shipping address, mailbox, parcel locker, service point, post office, or another designated pickup location.

Customers are responsible for collecting packages within the carrier’s stated collection period. Valid identification, a tracking number, or payment of applicable carrier or import charges may be required before release.

Customs, Import VAT, and Duties

Products may be shipped internationally from outside the destination country.

Unless duties and taxes are explicitly confirmed as prepaid for a particular order, international shipments may be sent Delivered Duty Unpaid or Delivered at Place (DDU/DAP). For these shipments, the customer may be treated as the importer and may be required to pay import VAT, customs duties, clearance charges, or carrier handling fees directly to the relevant authority or carrier.

Some shipments may be sent Delivered Duty Paid (DDP). This applies only when prepaid duties and taxes are specifically confirmed for that order.

Import charges are determined by the destination country’s authorities and carriers. Face of Norway does not control these charges, and they do not apply to every shipment.

Unclaimed, Refused, or Undeliverable Packages

Customers are responsible for providing a complete and accurate delivery address and contact information.

If a package is refused, not collected, or cannot be delivered because of incorrect or incomplete customer information, it may be returned to the sender. Reasonable return shipping, carrier, customs, or handling costs may be deducted from any applicable refund.

A refund, where applicable, will normally be assessed after the returned package has been received and inspected.

This section does not limit statutory consumer rights or rights relating to products confirmed to be damaged, defective, or incorrect.

Lost or Delayed Shipments

A lack of tracking updates does not automatically confirm that a package is lost. Carriers may experience delayed scans or gaps while a shipment is in transit or undergoing customs processing.

If tracking has not updated for an extended period, the package has not arrived within 14 business days after dispatch, or the carrier confirms that it is lost, please contact us at info@faceofnorway.com. We will review the tracking and available carrier information before confirming the appropriate resolution.

Returns

Returns, return shipping, withdrawals, damaged or defective products, and refunds are handled according to our Return and Refund Policy.

Please contact us before returning any product. Because products may ship from different fulfillment locations, the correct return address must be confirmed before a return is sent.

Contact

For shipping questions, contact:

Email: info@faceofnorway.com
Website: faceofnorway.com