Återbetalningspolicy

We offer a 30-day return policy. You have 30 days after receiving your item to request a return by contacting info@faceofnorway.com.

Voluntary Returns

To qualify for a voluntary return, the item must be unused, in its original condition, and in its original packaging. You must provide your order number and proof of purchase.

Do not return an item before receiving return instructions from us. Because our products may be shipped from different fulfillment locations, the correct return address will be provided after your request has been reviewed.

Items returned without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Products

Please inspect your order upon receipt. If an item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at info@faceofnorway.com with your order number and clear photos or videos showing the issue.

Reports received after 7 days will be assessed based on the circumstances and applicable consumer law. Reporting an issue after 7 days does not remove any statutory rights you may have.

We may request additional documentation or require the product to be returned for inspection before approving a refund or other resolution.

Hygiene Products and Other Exceptions

For hygiene reasons, opened tongue scrapers and other oral-care products cannot be returned because of a change of mind.

This restriction does not exclude claims involving products that arrived damaged, defective, or incorrect. Such claims will be assessed separately in accordance with applicable consumer law.

Exchanges

We do not offer direct exchanges for voluntary returns. If you would like a different product, please contact us to arrange a return and place a new order.

If an item is confirmed to be damaged, defective, or incorrect, we will inform you of the available resolution after reviewing the claim.

EU and EEA 14-Day Right of Withdrawal

Customers in the European Union and European Economic Area, including Norway, generally have the right to notify us that they wish to withdraw from an eligible purchase within 14 days of receiving the order.

To exercise this right, contact info@faceofnorway.com within the applicable period. Certain exceptions may apply, including opened sealed goods that cannot be returned for health-protection or hygiene reasons.

Your statutory consumer rights remain unaffected.

Return Shipping

For voluntary returns and withdrawals, return shipping costs are the customer’s responsibility unless applicable law requires otherwise.

For damaged, defective, or incorrect products, please contact us before returning anything. We will review the claim and provide return instructions, including information about applicable return costs.

We recommend using a tracked shipping service. Face of Norway cannot be responsible for returns lost or damaged during transportation when the customer arranges the return.

Customs and Import Charges

Products may be shipped from fulfillment locations outside the destination country.

Unless duties and taxes are explicitly confirmed as prepaid for an order, international shipments may be sent Delivered Duty Unpaid or Delivered at Place (DDU/DAP). The customer may be treated as the importer and may be required to pay import VAT, customs duties, clearance charges, or carrier handling fees directly to the relevant authority or carrier.

Some orders may be shipped Delivered Duty Paid (DDP). This applies only when prepaid duties and taxes are specifically confirmed for that order.

If a customer refuses or does not collect a shipment because of import charges, reasonable return shipping, handling, or carrier costs may be deducted from any applicable refund. Statutory consumer rights remain unaffected.

Refunds

We will notify you after reviewing your return or refund request and confirm whether it has been approved.

If a return is required, the product must normally be received and inspected before the refund is processed. Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to post the refund.

If more than 15 business days have passed since we confirmed that a refund was approved, please contact info@faceofnorway.com.