Privacy policy

TERMS OF SALE

1. Introduction These terms of sale apply to all purchases made by consumers on the online store operated by Face of Norway, org. nr. 933990370. By placing an order, you accept these terms.

2. The Parties

Seller: Face of Norway Org. nr: 933990370 Email: info@faceofnorway.com Website: faceofnorway.com

Buyer: The person who places the order in the online store.

3. Products Face of Norway sells physical wellness and lifestyle products including copper drinkware, oral care products, and home accessories. Product details, materials, and specifications are described on each product page.

4. Prices All prices are shown in NOK unless otherwise stated. The total price including any applicable fees will appear before payment is completed.

5. Payment Payment can be made using:

  • Vipps
  • Cards: Visa, Mastercard, American Express, Maestro, UnionPay
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Klarna
  • Bancontact, BLIK, iDEAL, TWINT (available in select countries)
  • Crypto (USDC)

Payment is charged at the time the order is completed.

6. Delivery Physical products are shipped from our fulfillment center and delivered via international carriers (Canada Post, DHL, or similar). Estimated delivery time is 7–21 business days depending on destination and customs processing.

Face of Norway is not responsible for delays caused by customs authorities or local postal services.

7. Customs & Import Duties Orders shipped internationally are sent Delivered Duty Unpaid (DDU). Any customs duties, import taxes, or VAT charged upon delivery are the sole responsibility of the buyer. Packages refused at customs will forfeit original shipping costs.

8. Right of Withdrawal — EU & EEA Customers If you are located in the EU or EEA (including Norway), you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise this right, contact us at info@faceofnorway.com within 14 days of delivery. Return shipping costs are the responsibility of the buyer. Items must be returned unused and in original condition.

For hygiene reasons, opened oral care products (such as tongue scrapers) cannot be returned.

9. Damages & Issues Please inspect your order upon reception. If your item is defective, damaged, or incorrect, contact us within 7 days of delivery at info@faceofnorway.com with your order number and photos of the issue. We will evaluate and resolve the matter promptly.

10. Complaints For any complaints or questions regarding your order, contact us at: Email: info@faceofnorway.com We aim to respond within 2 business days.

11. Personal Data We only collect information necessary to process your order. Personal data is handled in accordance with our Privacy Policy and applicable GDPR regulations.

12. Governing Law These terms are governed by Norwegian law.