Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a refund.

For hygiene reasons, we do not accept physical returns of opened tongue scrapers or other oral care products. However, if your product arrives damaged, defective, or you are unsatisfied with your purchase, contact us at info@faceofnorway.com for a full refund within 30 days of delivery.

To be eligible for a refund, you must contact us within 30 days of receiving your item and provide your order number and proof of purchase.

Damages and Issues Please inspect your order upon reception and contact us within 7 days of delivery if the item is defective, damaged, or incorrect, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items For hygiene reasons, opened tongue scrapers and other hygiene products cannot be returned. If your product arrives damaged or defective, contact us at info@faceofnorway.com

Exchanges We do not offer direct exchanges. If you would like a different product, please contact us for a refund and place a new order.

Customs & Import Duties Orders shipped internationally are sent Delivered Duty Unpaid (DDU). Any customs duties, import taxes, or VAT charged upon delivery are the sole responsibility of the buyer. Face of Norway does not cover these fees. Packages refused at customs will forfeit original shipping costs.

European Union & EEA — 14 Day Cooling Off Period If the merchandise is being shipped into the European Union or EEA (including Norway), you have the right to cancel your order within 14 days of receiving it. Contact us at info@faceofnorway.com to request your refund.

Return Shipping Return shipping costs are the responsibility of the customer. Face of Norway is not responsible for items lost or damaged during return shipping. We recommend using a tracked shipping service for all returns.

Refunds We will notify you once we've reviewed your refund request and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we've approved your refund, please contact us at info@faceofnorway.com